Refund policy

At Fiesta Para Niños, we want you to feel confident with every purchase. If you are not completely satisfied, we’re here to help.

1. Return Eligibility

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must meet the following conditions:

  • Unworn, unused, and in original condition
  • All original tags must be attached
  • Item must be returned in its original packaging
  • Proof of purchase (receipt or order confirmation) is required

We reserve the right to refuse returns that do not meet these conditions.

2. How to Start a Return

To initiate a return, please contact us at:

info@fiestaparaninos.com
+1 (404) 217-3300

Include the following details in your request:

  • Order number
  • Item(s) you wish to return
  • Reason for return (optional but helpful)

Once your return request is approved, we will provide:

  • A return shipping label (if applicable)
  • Detailed instructions on how and where to send your package

Important: Items sent back without prior return authorization will not be accepted.

3. Return Shipping

  • If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping cost.
  • For all other returns (e.g., change of mind, wrong size ordered), the customer may be responsible for return shipping fees unless otherwise stated.
  • Shipping fees are non-refundable.

4. Damages and Issues

Please inspect your order immediately upon delivery.

If you receive:

  • A defective item
  • A damaged item
  • The wrong product

Contact us within 48 hours of delivery with photos of the issue so we can resolve it quickly.

5. Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom or personalized products
  • Personal care items (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items (final sale)
  • Gift cards

If you are unsure whether your item is eligible, please contact us before purchasing.

6. Exchanges

We do not offer direct exchanges.

If you wish to replace an item:

  1. Return the original item following our return process
  2. Place a new order for the desired item

This ensures faster processing and product availability.

7. Refunds

Once we receive and inspect your return:

  • We will notify you of approval or rejection
  • If approved, your refund will be issued to your original payment method

Processing time:

  • Refunds are processed within 10 business days after approval
  • Your bank or credit card provider may take additional time to post the refund

If more than 15 business days have passed since approval and you haven’t received your refund, please contact us.

Contact Us

If you have any questions about returns, refunds, or your order, feel free to reach out:

Fiesta
Email: info@fiestaparaninos.com
Phone: +1 (404) 217-3300
Address: 6083 S Norcross Tucker Rd, Norcross, GA 30093, United States

Business Hours:
Monday – Sunday: 9:30 AM – 12:00 AM (Midnight)