Shipping Policy

Effective Date: April 8, 2026

At FIESTA, we strive to ensure your orders are processed and delivered promptly and safely. Please read the following shipping policy carefully to understand how we handle orders, deliveries, and related responsibilities.

1. Order Processing

Processing Time: 1–3 business days (Monday to Friday)
Orders placed after 3:00 PM will be processed on the next business day.
During peak periods or special promotions, processing may take additional time.

2. Shipping Methods & Delivery Time

Standard Shipping: Estimated 3–7 business days
Actual delivery times may vary due to your location, carrier delays, customs clearance, or other uncontrollable factors.
Once packages are handed over to the carrier, ownership and risk pass to the customer.

3. Shipping Fees

Shipping fees are calculated at checkout and may vary based on destination, package weight, or promotional events.
Unless stated otherwise, shipping fees do not include duties, import taxes, or other local charges, which are the responsibility of the customer.

4. Package Tracking

Once your order is shipped, you will receive a shipping confirmation email with tracking information.
You can use the tracking number to monitor your package on the carrier’s website.

5. Delays

FIESTA is not responsible for delivery delays caused by carriers, customs, natural disasters, or other uncontrollable events.
Delivery times are estimates and cannot be guaranteed.

6. Incorrect Address

If your order is returned due to an incorrect or incomplete address provided at checkout, you may be responsible for additional shipping costs for reshipment.
Please carefully check your shipping address before placing an order to ensure accuracy.

7. Order Modifications & Cancellations

To modify or cancel an order, please contact us within 2 hours of placing the order.
Orders cannot be changed or canceled after the 2-hour window.
This includes changes to product selection, quantity, or shipping method.

8. Delayed, Lost, or Damaged Packages

If your order does not arrive within the estimated delivery time, please contact us immediately:
- We will coordinate with our shipping department and logistics partners to investigate promptly and provide updates.
- During peak periods, please allow 1–3 business days for a response.
If a package is lost or damaged, we will provide a replacement or refund depending on stock availability and circumstances.

9. Returns & Refunds

Customers may return eligible items within 30 business days of receiving the order.
Approved returns must be received within 7 business days.
Items must meet the original packaging and product condition requirements.
For full refund and return details, please refer to our Refund Policy [link].

10. International Shipping

Orders shipped outside the U.S. may incur additional duties, taxes, and fees.
Due to customs clearance and local regulations, international delivery times may be longer.