FAQ

1. Account & Access

Q: Do I need to register an account to shop?
A: You can shop as a guest, but registering an account allows you to track orders, save shipping information, and manage returns more easily. Please ensure your email, billing, and shipping information is accurate and complete.

Q: Can I share my account with others?
A: No. Accounts are for personal use only and may not be transferred, sold, or licensed to others. You are responsible for all activity under your account.

2. Orders

Q: Can I modify or cancel my order?
A: To modify or cancel an order, contact us within 2 hours of placing it. Orders cannot be changed or canceled after this period, including changes to products, quantities, or shipping method.

Q: How long does order processing take?
A: Orders are usually processed within 1-3 business days.

Q: What if my order is returned?
A: If your order is returned due to an incorrect or incomplete address provided at checkout, you may be responsible for additional shipping fees. Please double-check your shipping address before placing an order.

3. Payment

Q: What payment methods are accepted?
A: We accept:

Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
PayPal
Shopify Payments (where available)
Buy Now, Pay Later / Installments (availability depends on region and provider)
Gift cards and store credits

Q: Is my payment secure?
A: All payments are encrypted and processed via Shopify Payments or trusted third-party gateways. Full credit card information is not stored on our servers. Please safeguard your account and payment information.

Q: What if my payment fails?
A: If a payment is declined by your bank or payment provider, we will contact you. Orders will not be shipped until the issue is resolved.

4. Shipping & Delivery

Q: What are the shipping times?

Order processing time: 1-3 business days
Delivery time: 3-7 business days
Daily order cutoff time: 3:00 PM

Q: What if my delivery is delayed?
A: If your order does not arrive within the estimated time, contact us. We will coordinate with our fulfillment and shipping partners and provide updates. During peak periods, please allow 1-3 business days for a response.

Q: What if my package is lost or damaged?
A: If a package is lost or damaged, we will provide a replacement or refund depending on inventory and circumstances.

5. Returns & Refunds

Q: Can I return items?
A: Eligible items can be returned within 30 business days of receipt.

Q: How long do I have to return an item after approval?
A: Approved returns must be received by us within 7 business days.

Q: What are the return requirements?
A: Items must be in original packaging and condition.

Q: How are refunds processed?
A: Refunds will be returned to the original payment method. Processing times depend on your bank or payment provider. For details, please see our Refund Policy [link].

6. Product Information

Q: Will the product color match the images exactly?
A: Colors or appearance may vary slightly due to device screens and settings.

Q: Can product descriptions change?
A: Yes, we reserve the right to update descriptions, prices, and inventory at any time without prior notice.

7. Third-Party Services & Links

Q: Are third-party tools or links on the site safe?
A: We are not responsible for content, accuracy, or safety of third-party websites or tools. Accessing them is at your own risk. Please contact the third party directly for any issues.

8. Intellectual Property

Q: Can I use the images or content from the website?
A: No. You may not copy, modify, distribute, or use any content for commercial purposes without authorization. All trademarks, content, and designs are legally protected.

9. Legal & Liability

Q: What if there is an issue with a product?
A: Products and services are provided “as is”. To the extent allowed by law, FIESTA is not responsible for any direct or indirect damages.

Q: What happens if I violate the terms?
A: Violation of terms, including illegal use, uploading viruses, or infringing intellectual property, may result in suspension or termination of your account.