Payment Policy

At FIESTA, we are committed to providing all customers with a secure, reliable, and seamless payment experience. Please read this Payment Policy carefully to understand the accepted payment methods, billing procedures, and important information regarding your purchases.

1. Accepted Payment Methods

We offer multiple payment options to ensure a smooth checkout:

• Credit/Debit Cards: Visa, MasterCard, American Express, Discover
• PayPal
• Shopify Payments (where available)

Please ensure all payment methods are valid and authorized for use.

2. Payment Authorization

By placing an order with FIESTA, you authorize us to charge your selected payment method for the total order amount, including applicable taxes, shipping fees, and handling charges.

All payments must be verified and authorized before your order is accepted and processed.

If we cannot verify your payment information, your order may be delayed or canceled.

3. Order Cancellation & Returns Policy

Cancellation Window:

• Free Cancellation: You may cancel your order free of charge within 2 hours of placing your order (based on US Eastern Time).
• How to Cancel: Please contact us immediately via email at info@fiestaparaninos.com or call +1 (404) 217-3300.

After 2 Hours — Returns Process:

If you wish to cancel or modify your order after the 2-hour free cancellation window, the following applies:

• Your order will be processed and shipped according to our standard fulfillment timeline.
• After delivery, returns will be handled according to our Return & Refund Policy [LINK].
• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item, defective product).
• Refunds will be processed to the original payment method upon receipt and inspection of returned items.

Exceptions:

• Some products or custom-made items may not be eligible for cancellation or returns. This will be indicated at the time of purchase.
• For detailed return instructions, eligibility requirements, and timelines, please refer to our Refund Policy [LINK].

4. Payment Security

All transactions are processed securely and encrypted through Shopify Payments or trusted third-party payment gateways.

FIESTA does not store full credit card information on our servers.

You are responsible for keeping your payment information, passwords, and account credentials secure.

5. Billing Information

Accurate and complete billing information is required when placing an order.

Incorrect or outdated billing details may result in order delays or cancellation.

Providing billing information confirms that you are authorized to use the selected payment method.

6. Payment Disputes

If a payment is declined, flagged, or rejected by your bank or payment provider, we will contact you to resolve the issue.

Orders will not be shipped until payment issues are resolved.

Customers are responsible for resolving any disputes with their financial institution or payment service provider.

7. Taxes and Additional Fees

Prices displayed in our store may exclude taxes, customs duties, import fees, or other charges required by your local jurisdiction.

Customers are responsible for paying any such additional fees.

8. Refunds and Chargebacks

For eligible returns, refunds will be issued to the original payment method.

Refund processing times may vary depending on your bank or payment provider.

Unauthorized chargebacks may result in account suspension or legal action.

For more details, please refer to our Refund Policy [LINK].

Contact Us

For any questions regarding payment methods, billing, order cancellation, or returns, please contact us: